The Investor Affairs & Complaints Department of the Securities Commission Malaysia (SC) inquires into complaints on improper conduct and other irregularities in the securities and futures markets to assess whether they disclose offences under the securities laws. The SC welcomes all types of related complaints since the complaints can assist in alerting the SC of irregular activities occurring within the industry or new trends involving investment scams for public money.

If you suspect abuses in the industry and are able to support your claims, please submit your complaints to the SC.

If your complaint relates to the services or products of a licensed intermediary, you should first raise your complaint with the intermediary concerned. If you are unable to resolve the issues raised in your complaint with them, you may forward the complaint to the SC.

What types of complaints will the SC look into?

The SC will look into any complaint relating to market misconduct or other irregularities involving activities regulated by the SC under the Capital Market Services Act 2007(CMSA), as set out in Schedule 2 of the CMSA.

The following are examples of the categories of complaints:

• Complaints against public-listed companies
• Complaints against licensed intermediaries
• Complaints against share registrars
• Complaints against issuing houses
• Complaints against exchanges
• Complaints concerning dealings in unit trust
• Complaints concerning dealings in securities
• Complaints concerning dealings in futures
• Complaints against the SC, or a staff of the SC
  • Our complaints handling procedure also deals with complaints against the SC, or a staff of the SC, in relation to misconduct in the discharge of our functions. Such complaints are referred to the Chairman of the SC for further review and consideration. The complainant is required to provide his/her name and contact information as well as specify details pertaining to the nature of the complaint, when lodging the complaint.

What should be in the complaint?

Efficient and effective processing can only be done if information received is accurate and complete. Even though a complainant is not required to furnish any more information than he/she wishes, critical information required to enable proper evaluation of the complaint includes:

• Name of the complainant, mail and email addresses, and telephone numbers.
• The name, mail and email addresses, telephone numbers, and any website address of party(ies) mentioned in the complaint
• Specific details of how, why and when the matter complained about arose.

What happens after a complaint is filed?

Each complaint will be reviewed and evaluated for referral to the appropriate department within the SC. Where a possible breach of securities laws is detected, the matter will be referred to the Investigation Department of the SC for further investigations. It is the SC's policy to conduct its investigations on a confidential basis to preserve the integrity of its investigative process as well as to protect persons against whom unfounded charges may be made or where the SC determines that enforcement action is not necessary or appropriate.

The SC cannot under its laws disclose the existence or non-existence of an investigation and any information gathered.

What do I do if I have a monetary or contractual dispute with a licensed intermediary?

Any action taken by the SC is taken on its own behalf. The SC cannot assist in contractual, monetary or private civil disputes. We do not conduct arbitrations and will not act as a lawyer or adviser. If losses are suffered, the aggrieved party will have to file his/her own claim, either on his/her own or by procuring services of a lawyer.

However , if you have a complaint regarding a monetary dispute not exceeding RM100, 000.00 against a licensed intermediary, you may be eligible to seek the assistance of the Securities Industry Dispute Resolution Center (SIDREC). SIDREC is a body approved by the SC to handle monetary claims by investors against stockbrokers, futures brokers, fund managers and unit trust management companies, amongst others, who are licensed under the Capital Market and Services Act 2007, to conduct regulated activities in Malaysia. Queries to SIDREC can be directed to:

Securities Industry Dispute Resolution Center (SIDREC)
Unit A-9-1, Level 9, Tower A
Menara UOA Bangsar
No. 5, Jalan Bangsar Utama 1
59000 Kuala Lumpur

Tel: (60)-3-2282 2280
Fax: (60)-3-2282-3855
Email: info@sidrec.com.my
Website: www.sidrec.com.my

How to Lodge a Complaint?

Please download and complete the following editable pdf form:

• Complaint Form (pdf - 119KB)

The form can also be faxed or sent to the address below:

Investor Affairs & Complaints Department
Securities Commission Malaysia
No 3 Persiaran Bukit Kiara
Bukit Kiara
50490 Kuala Lumpur

Tel: 603 6204 8999
Fax: 603 6204 8991
E-mail: aduan@seccom.com.my