• Install, operate, and maintain audio-visual equipment for various events and settings. Set up and test equipment, troubleshoot issues, and ensure smooth operation of sound, video, and lighting systems.

Stakeholders Management

• Respond and attend to requests, complaints and failure related to audio-visual (AV) equipment and related services.

Process Ownership

• Installation / set-up: install and connect various AV equipment, including LED screen, microphones, sound systems, cameras, and lighting.
• Testing: test the equipment before and during events to ensure everything functions properly and make any necessary adjustments.
• Operation: operate the equipment during events, ensuring that sound levels, video quality, and lighting are optimal.
• Maintenance: maintain equipment, keeping it clean, properly functioning, and in good working order.
• Troubleshooting: troubleshoot any technical issues that arise during events or installations, ensuring that the system is functioning correctly.
• Safety: ensure that all equipment is set up and operated safely, following safety guidelines and procedures.
• Event Support: provide technical support for events, assisting with set-up, operation, and tear-down of AV equipment.
• Collaboration: Collaborate with event organizers, presenters, and other technicians to ensure that the AV systems are meeting the needs of the event.
• Record Keeping: responsible for keeping track of equipment inventory, maintenance records, and other documentation.

• Minimum of a Certificate in Basic Audio Engineering.
• Possession of a Chargeman A4 certification (low voltage electrical systems, including generator synchronisation) is an added advantage.
• Minimum of three (3) years of relevant experience in the operation and control of audio-visual equipment.

• Responsible for ensuring the safe and efficient operation, maintenance, and repair of all building services and systems particularly mechanical, civil structure and architecture in compliance with relevant regulations and standards.

Stakeholders Management

• Establish working relationship with relevant stakeholders for effective communication and service delivery.

Process Ownership

• Ensure the safe and efficient operation, maintenance, and repair of all building services and systems, particularly mechanical, civil structure, and architectural components.
• Ensures compliance with relevant regulations and standards, including local authority,DOSH, DOE, SEDA, BOMBA, TNB and Suruhanjaya Tenaga Malaysia.
• Responsible for the setup and implementation of a CMMS system from initial stage through to full establishment.
• Oversee the daily operation and maintenance of all building services, equipment and systems.
• Implement and manage preventive maintenance programs to minimize equipment breakdowns and power failures.
• Respond to breakdown, diagnose and troubleshoot issues and carry out corrective actions to restore building services operation.
• Maintain detailed records of maintenance activities and inspections.
• Respond to breakdowns, isolate faulty sections, and restore power supply.
• Assist in procurement of repairs, services and replacement parts to ensure suitable service providers according to evaluation criteria.
• Advise on and supervise maintenance, project, or repair works.

People Management

• Supervise and motivate team members to achieve KPIs and goals.
• Identify areas for team members’ learning and development to meet job expectations and build organizational capacity.
• Facilitate the placement of technical trainees from vocational institutions and provide the necessary coaching and guidance to gain technical skills and experience as required.

• Bachelor's degree in electrical or mechanical engineering.
• 5-10 years of working experience.
• Experience in CMMS systems, from initial setup through to efficient daily operational use.
• Experience in building maintenance environment.
• Strong negotiation skills.
• Possess strong oral and written communication skills.
• Analytical skill.

Senior Manager, Hospitality Services.

• Oversee the end-to-end delivery of hospitality, facilities, and technical infrastructure to foster a high-performance work environment. Responsibilities include architecting operational strategies that maximize space utilization, maintain technical excellence, and elevate employee and guest experiences through seamless, reliable service delivery.
  Strategy
• Infrastructure Planning: Anticipate future needs for Audio Visual (AV) and Telco upgrades to ensure the facility remains technologically competitive.
• Hospitality & Service Excellence: Driving service excellence through rigorous quality standards and data-driven performance measurement

Stakeholders Engagement

• Continuous establish and maintain good rapport and relationship with SC internal and external stakeholders to ensure requirements and deliverables are completed efficiently in line with the service level agreement.

Process Ownership

• End-to-End Event Lifecycle: Design and implement standard operating procedures (SOPs) for event planning, banquet services, and post-event debriefs.
• Technical Integration: Oversee the seamless execution of AV and Telco support workflows to minimize downtime during critical operations.
• Compliance & Safety: Ensure all hospitality and facility processes adhere to health, safety, and local regulatory requirements.
• Managing the hospitality services and reception areas, ensuring a welcoming environment for visitors and efficient handling of inquiries and requests.
• Managing the maintenance, scheduling, and use of the company vehicles to ensure they are safe, operable, and in compliance with rules.
• Oversee the management of mailing room services by external party.
• Responsible for the management of travel services, including travel agents, appointment of travel agent panels, corporate travel agreements, accommodation arrangements, and staff uniform management.
• Managing  the scheduling and coordination of office facilities such as meeting rooms, ensuring availability and readiness for meetings and events.

Financial Dimension

• Supervise, guide, and coach subordinates and/or project team to achieve department/ project’s KPI and goals.
• Motivate and foster good teamwork, understanding and knowledge.
• Provide input to supervisors and management to facilitate decision making on arears of focus.
• Responsible for developing and managing budgets related to office services.

People Management

• Supervise, guide, and coach subordinates and/or project team to achieve department/ project’s KPI and goals.
• Motivate and foster good teamwork, understanding and knowledge.
• Provide input to supervisors and management to facilitate decision making on arears of focus.

• Bachelor’s degree in Hospitality Management, Hotel Management, Business Administration, or Facilities Management.
• Certification related to Hospitality, Facilities Management and AV & Telco.
• 8-10 years of working experience in event management.
• Hospitality/ Facilities Management.
• Specific skills sets: Good analytical thinking skills, effective communication skills, strong team player.
• Technical expertise: AV integration and Telco Support.
• Other type of experience: Minimum 5-8 years experience in administrative works.