The Assistant General Manager (Project & Governance) is responsible for leading the strategic planning, execution, and governance of projects within the Technology Department's Application Support Unit. This role involves managing complex projects, aligning them with business objectives, and ensuring robust governance frameworks are in place. The incumbent will ensure high project deliverability, effective resource management, and adherence to compliance standards, while leading a team of project managers and governance specialists. This role is crucial for fostering continuous improvement, optimising project outcomes, and securing scalable and compliant processes that drive organisational success.

Strategy

• Develop and implement strategic project frameworks and methodologies.
• Ensure alignment of project objectives with business goals.
• Monitor and track project performance and resource allocation.
  
  

Operations

• Establish and enforce governance frameworks and policies.
• Ensure compliance with internal and external standards and regulations.
• Manage risks effectively to safeguard organisational interests.
  
  

Stakeholder Management

• Lead stakeholder engagements to define project scopes and objectives.
• Foster collaborative relationships with business units and external parties.
• Ensure clear communication and alignment across all levels of the organization.
  
  

People Management

• Manage and mentor a team of project managers and governance professionals.
• Identify skill gaps and implement development plans to enhance team capabilities.
• Promote a culture of innovation, collaboration, and continuous improvement through respectful communication and teamwork.
  
  

Financial and Resource Management

• Propose and manage project budgets to ensure efficient use of resources.
• Monitor financial metrics to maintain budget adherence and cost-effectiveness.
  
  

• Bachelor’s Degree in Project Management, Computer Science, Information Technology or related field from a recognised University with a minimum 15 years working experience in the area project management and governance, including leadership roles.
• Certifications : Project Management Professional (PMP), Certified Information Systems Auditor (CISA) or similar credentials.
  
• Minimum of 10 years of experience in overseeing complex projects, utilising advanced project management methodologies and strong IT governance practices to enhance organisational efficiency.
  
• Enthusiasm for learning new technologies and methodologies, with the ability to adapt to fast-paced and evolving project/business requirements.
  
• Proficiency in software development methodologies, tools, and processes to manage application lifecycles efficiently and drive project success.
  
• Strong ability to work in cross-functional teams, bridging communication between developers, business analysts, and project stakeholders.
  
• Excellent communication and interpersonal skills to manage diverse stakeholder groups.

Participate in policymaking and development of innovation related to digital assets in Malaysian capital market.
Market scan to identify DA innovations, research and analysis to generate insights for policy recommendations on product initiatives and policy deliberation​. Become subject-matter expert in relevant innovation topics (Digital Assets and Blockchain application in capital market).

Strategy & Policy Development

• Contribute to DA policy development for issuance, trading and custody as well as dealing with Digital Assets – for crypto-assets and   tokenized securities. Lead policy development of certain activities / domain.
• Constantly scan latest innovation in DA, research and analysis to generate insights for policy recommendations.
  
  
  
  

Facilitate & Experiment Digital Asset Innovation

• Contribute to innovation programs - act as the dedicated point of contact for incumbents and new players to engage regulators on innovation and fintech related issues - facilitate discussions which allow SC to gain insights from emerging trends and provide regulatory support to new innovative ideas and identify potential projects to facilitate pilots / experimentation.
• Work with relevant departments to spearhead working groups to facilitate pilot and experimentation of new business models that add value to capital market; further research and analysis to better understand the emerging model to arrive at certain policy decisions to be recommended to management for further deliberation.
• Review and evaluate new digital asset products offering to the market.
  
  

Stakeholders Management

• Participate in engagement with external stakeholders – domestic and international such as other regulators, government agencies, industry associations, capital market players – to socialize and collaborate on topics related to digital asset policy and market development.
• Support senior management’s digital asset discussion with external stakeholders – research and prepare speaking materials.
  
  
  

People Management

• Ensure high quality of work and engagement delivered within efficient timing.
• Coach and identify areas of improvement for capacity building among more junior team members, to deliver.
  
  

• Bachelor degree in Finance, Economics, Engineering, Law or in any relevant discipline from recognized university;
• 3-5 years of working experience.
• Experience in digital finance sector desired. Experience in capital market or knowledge in blockchain / digital asset a strong plus.
• Strong curiosity and fast learner to grasp emerging innovation and new business models, and their policy implications.
• Strong analytical background in research and analysis.
• Strong problem-solving skills.
• Strong written and verbal communications skills, with proven ability to collaborate with other teams.
  

Lead policymaking and development of innovation related to digital assets in Malaysian capital market.
Market scan to identify DA innovations, research and analysis to generate insights for policy recommendations on product initiatives and policy deliberation​. Become subject-matter expert in relevant innovation topics (Digital Assets and Blockchain application in capital market).

Digital Assets Policy Development:

• Develop digital asset policy development for issuance, trading and custody as well as dealing with digital assets – for crypto-assets and tokenized securities.
• Lead policy development of certain activities / domain
  
  
  

Asset Tokenization Pilot Working Groups:

• Co-Drive asset tokenization pilots – research (use cases, policy) and provide industry insights to support discussions, plan and coordinate execution
  
  

Scan DA Innovation

• Constantly scan latest innovation in DA, research and analysis to generate insights for policy recommendations
  
  

Support DA Ecosystem and Stakeholders Engagement

• Prepare briefing materials / notes for senior management’s DA discussions
• Liaise with relevant working teams to gather inputs and sync directions
• Represent SC to speak and participate in DA industry events / roundtables / working groups
  
  
  

Support DA player and product processing:

• Participate in specific working groups to assess novel DA business models
• Research on market best practices and regulatory benchmarking to support management’s decision making
  
  

Others: 

• Oversee and coach team members in allocated tasks and to achieve KPIs and departmental goals.

• Bachelor degree in Accounting, Finance, Economics, Engineering or in any relevant discipline from recognized university
• More than 6 years of working experience
• Experience in finance industry especially digital finance / fintech / consulting / public policy desired. Experience in capital market a strong plus.
• Good understanding of emerging innovation trends, e.g., Distributed Ledger Technology within the capital market.
• Strong curiosity and fast learner to grasp emerging innovation, and able to derive underlying social / political / economical factors driving such changes.
• Good background in both quantitative and qualitative research and analysis.
• Good written and verbal communication skills, with proven ability to collaborate with other teams.
• Versatile and able to work under time pressure.

Lead, Supervise and manage the 3rd Party/ vendor management to deliver technology and service capabilities for the SC. Act as the Program / Project Manager, monitor projects and vendors deliverables. Proposed change management and process improvement while leading the programs that allow the organization to deliver critical projects in tight timeframes. Lead 3rd party risk management, establish and implement risk assessment/due diligence approach for 3rd Party/vendor management.

Financial Dimension

• Prepare budget for TD CAPEX and OPEX and advise procurement for IT architecture and development to ensure sufficient funds available and in compliance with procurement guidelines
• Track and report utilisation of IT CAPEX and OPEX to ensure procurement are within budget
  
  

Stakeholder Management

• Engage with stakeholders to assess IT architecture and development related matters and provide appropriate advise and solution in line with established enterprise architecture strategy and to ensure adherence to industry standards
• Establish and maintain collaborative partnership with stakeholders to ensure seamless integration of IT architecture and development with the application blueprint
• Establish and maintain positive working relations with stakeholders to achieve department objectives and to foster visible leadership and best practices in ICT related matters
  
  

Process Ownership

• Develop holistic approach/guidance in evaluating vendors/services, in support of the technical needs while ensuring compliance to relevant requirements/guidelines
• Develop holistic approach/guidance in harmonising working relationship (inter and intra departments) and where relevant any third parties, resolving conflicts and facilitating change
• Lead vendor integration efforts and implementation solutions to ensure efficient and effective deliverables that fosters positive relationships among all parties.
• Lead and oversee Technology development programmes/projects, initiatives, and budget utilization including developing and maintaining standard procedures/process to track relevant activities.
• Understand business direction and needs to be able to detect and raise potential risk and impact timely and provide recommendation for solutions/improvements.
• Develop and maintain proper project management documentation and reporting to respective committees.
• Creates vendor due diligence reviews for new and existing relationships, provide input into the vendors’ assessment on level of risk, and performance for future/continuous service and relationship.
  
  

People Manegement

• Coach and review work quality, and motivate team members to achieve KPIs and goals
• Identify areas for team members’ learning and development, taking into account competency framework and capital market needs and changes, to meet job expectations and build organisational capacity
  

• Bachelor degree in Information technology / Computer Science or its equivalent.
• 11-15 years of working experience.
• Knowledge in the development, implementation, and sustainability of 3rd Party/vendor governance and risk management
• Experience in monitoring and advise stakeholder on 3rd party/vendor due diligence assessments.
• Knowledge in vendor performance management including best practice in vendor scorecards, SLA management and action plans.
• Provide assistance to projects including those related to third-party issues and cyber incidents response and managements.
• Assist with day-to-day support with direct and indirect vendors, including the vendor lifecycle from on-boarding, contract reviews, periodic monitoring, risk assessments, expense management and termination.
• Relevant experience on IT Vendor and Project Management/Assessment/Risk space.
  

Responsible for leading the strategic direction, reliability, and performance of IT applications to align with organisational objectives. This role involves overseeing application operations, driving innovation, and implementing robust support strategies to meet evolving business needs. The incumbent ensures high system availability, optimal performance, and compliance with IT governance, while managing escalations and complex issues effectively. By collaborating with stakeholders, the IT Application Manager identifies opportunities for improvement and delivers impactful enhancements. Key responsibilities include fostering continuous improvement, optimising application capabilities, and ensuring scalable, secure solutions that drive organisational success and enhance user satisfaction.

Strategy

• Develop and implement IT policies and strategies that align with organisational objectives.
• Lead the assessment, selection, and integration of innovative technologies to enhance business operations.
• Develop and implement comprehensive IT roadmaps aligned with strategic goals to drive organisational growth.
  
  

Operations

• Oversee IT application infrastructure, ensuring high availability, reliability, scalability, and alignment with business needs.
• Manage IT application project budgets, ensuring optimal allocation of resources to control costs and maximise value.
• Ensure implementation of robust cybersecurity measures in application projects to safeguard organisational data and assets.
  
  

Stakeholder Management

• Act as the primary liaison between IT and middle management, ensuring alignment on application project priorities.
• Collaborate with external vendors to negotiate contracts, oversee deliverables, and ensure adherence to service levels.
• Engage regularly with stakeholders to align IT application services with evolving business needs and priorities.
  
  

People Management

• Foster collaborative learning with peers and senior team members to enhance team skills and project outcomes.
• Coordinate team activities, manage project timelines, and support deliverable completion to ensure successful outcomes.
• Promote a culture of innovation, collaboration, and continuous improvement through respectful communication and teamwork.
  

• Bachelor degree in Computer Science, Software Engineering or related field from a recognised University with a minimum 8 years working experience in the area of software development and support, including leadership roles.
• Knowledge in designing, developing, and deploying software applications using low-code platforms.
• Knowledge of application lifecycle management and modern technologies to ensure system reliability, security, and performance.
• Proficiency in software development methodologies, tools, and processes to manage application lifecycles efficiently and drive project success.
• Ability to analyse and resolve complex issues by identifying root causes and implementing effective solutions.
• Enthusiasm for learning new technologies and methodologies, with the ability to adapt quickly to evolving project requirements.
• Strong ability to work in cross-functional teams, bridging communication between developers, business analysts, and project stakeholders.
• Strong verbal and written communication skills to articulate issues and collaborate effectively with technical and non-technical teams.

Responsible for establishment, execution and implementation of the strategy and road map for data analytics, including development and maintenance of analytical data model and visualization using business intelligence (BI) application to empower users with superior insights.

Main Accountabilities:

Support the Data Driven Decision Making Organization

• Spearhead in planning, implementing and managing the development of analytical data model, conceptual model and visualisation to support reporting process.
  
• Lead the design and development of comprehensive BI reports and dashboards, focusing on user experience, functionality, and accuracy.
• Oversee dashboard development timelines and deliverables, ensuring projects are completed on schedule and meet quality standards.
• Ensure the use of best practices in data visualization, DAX, and data modeling to create insightful and intuitive solutions.
• Drive the development of data usage and initiatives to enhance the analytical capability of line departments.
• Serve as the primary contact for BI and analytics queries, leading engagement with internal and external stakeholders to understand key business requirements and collaborating with the technical team to develop effective solutions.
  
  

Operational Excellence

• Co-lead the development and maintenance of i-cube for enterprise usage and data publishing.
• Plan and lead the team for collaboration with data management office and data warehouse team for data readiness to downstream users / applications.
• Provide advisory & support for internal users on using the Data Visualization tools.
• Prepare and maintain documentation of business formulas, report objectives, and user requirements for reference.
  
  

Leadership

• Supervise and coach colleagues in the understanding and application of data integration programs and database.
• Responsible to mediate any potential differences in point of view among the team members within the unit.

• Master or Bachelor degree in Accounting, Statistics / Applied Statistics, Computer Science & Maths or equivalent.
• At least 10 years of working experience.
• Relevant working experience in capital markets and financial related fields is preferred.
• Data Analysis, Information Management, Business Knowledge, Accounting, Statistics, Quantitative Methods.
• Business, qualitative, quantitative and research analytical skills.
• Knowledge in financial accounting, Data Quality Analysis, and Project & Program Management.
• Knowledge in capital market.
  

• Monitoring of AI landscape:
• Keeping up with latest AI developments, develop deep knowledge of the regulatory debate around AI.
• Monitoring AI use-cases in the financial services sector, and identify areas where development needs or regulatory enhancements are required.
  
  
• Policy development: Working with internal and external stakeholders to draft regulations or guidelines that promote ethical AI development. This could involve setting standards for fairness, transparency, and accountability in AI algorithms.
• Risk Assessment Frameworks: Developing frameworks to assess the potential risks of different AI applications in the capital markets, such as bias, discrimination, or privacy violations. SME to relevant regulatory teams.
  
  
• Encouraging Responsible AI Development, and ecosystem development:
  
• Engaging with Stakeholders: Collaborating with industry leaders, researchers, and civil society groups to develop best practices for responsible AI development.
  
• Promoting Transparency: Encouraging industry to be transparent about how they develop and use AI systems.
  
• Developing relevant partnerships with other ministries/agencies and ecosystems, i.e. relevant utilities for inclusive AI, incentives, pilot projects, talent development, etc towards the objective of encouraging responsible AI development.
  
• Feed into the SC’s strategy, policy and digital transformation agenda on AI.
  
  
• Facilitate internal stakeholder alignment towards abovementioned objective. Work with various internal teams/stakeholders such as internal Analytics team, Tech Supervision, Digital Innovation team and others.
  
• Guide and oversee team member to deliver project outcomes. Identify areas of improvement and capacity building for team member to meet the changes and demand of the capital market.

• BSc/MSc Statistics, Commerce, Computer Science or equivalent.
  
• 8-10 years of working experience.
  
• Relevant working experience in capital markets and financial related fields is preferred.
  
• Data Analytics or Data Science.
  
• Research and analytical skillset.
  
• Stakeholder management.
  
• Knowledge in capital market, Project Management.