Investor Affairs & Complaints DepartmentSecurities Commission MalaysiaNo 3 Persiaran Bukit Kiara Bukit Kiara50490 Kuala Lumpur
Things to include in a complaint or enquiry
The SC will review and evaluate each complaint in relation to regulation under the SC’s purview. It is the SC’s policy to treat all complaints received on a confidential basis. As such, SC will not disclose any sensitive information relating to the complaint to anyone, unless the information has been made public and/or the disclosure is required for regulatory action.
What do I do if I have a monetary or contractual dispute with a licensed intermediary?
The SC cannot assist in contractual, monetary or private civil disputes.
Should you have a monetary dispute not exceeding RM250,000 against a licensed intermediary or a registered person (i.e. a bank), you may be eligible for help from the Securities Industry Dispute Resolution Center (SIDREC). SIDREC is a body approved by the SC to handle monetary claims by investors against intermediaries such as banks, stockbrokers, futures brokers, private retirement scheme providers and distributors, fund managers and unit trust management companies, among others, who conduct the prescribed regulated activities under the Capital Markets and Services (Dispute Resolution) Regulations 2010, in Malaysia. The service is free to investors for claims not exceeding RM250,000. Claims above RM250,000 will require voluntary participation by both the claimant and the capital markets services provider and subject to a reasonable fee by both parties. Queries to SIDREC can be directed to:
Website: www.sidrec.com.my
Type of Application | Time (weeks) |
---|---|
New CMSL |
6 |
New CMSRL |
2 |
*Agents and employees of a holder of a CMSL for dealing in private retirement scheme will not be required to hold a CMSRL. However, they must be registered with the Federation of Investment Managers Malaysia (FIMM) and comply with any provision or guidelines issued by the SC.