The Complaints Management Process

SC is a statutory body entrusted with the responsibility to regulate and develop the Malaysian capital markets. Our role as the capital markets regulator is to, among other things, look into violations of our rules and regulations and breaches of relevant guidelines and practice notes.

Complaints are important to us to help us monitor and detect any act on misconduct or breaches of securities laws and gather information to determine areas we should prioritise.

File a Complaint with the Securities Commission Malaysia

Members of the public may lodge a complaint against any of our intermediaries or report any regulatory breaches pertaining to the Malaysian capital market.

In order for us to handle your complaint effectively, please download and complete the following editable pdf Complaint Form:

DOWNLOAD PDF

After completing the Complaint Form, please send it to us by:

Email: [email protected];
Facsimile: (603) 6204 8991; or
Ordinary Mail/Courier:

Consumer & Investor Office
Securities Commission Malaysia
No 3 Persiaran Bukit Kiara
Bukit Kiara
50490 Kuala Lumpur.

Alternatively, you can call us on our hotline (603) 6204 8999 from Monday to Friday (other than public holidays) - 9.00am to 6.00pm (local time).

We will receive walk-in visitors by appointment only.
The public may request for an appointment by calling or emailing us.

You can provide information anonymously, however, this may limit our ability to investigate your complaint.

Examples of complaints and matters that fall within the purview of the SC
Misconduct of corporates, individuals and markets that are licensed, registered or authorised by the SC
Unlicensed capital market activities including illegal schemes or scams
Market misconduct including market manipulation and insider trading
Misleading advertising about capital market products or services
Offering of securities in breach of securities laws
Affairs of public listed corporations including the conduct of any of their directors and officers
Takeovers of public listed corporations
Misuse of the SC’s logo or misrepresenting the SC
Areas that SC does not cover
Please note that SC cannot:
act as your legal adviser
comment on commercial decision
be involved in private civil disputes
Below are some specific activities that are not under SC’s purview and the details on the organisations that can help instead.
What information should be included when lodging a complaint?
To assist us to review your complaint efficiently and speedily, please provide us with complete details of all relevant information as set out in the Complaint Form together with the supporting documents. Please only forward us copies and not the originals of the relevant documents.
For complaints on scams, illegal investment schemes or unlicensed activities, please let us have the following information / documents (where available):
How did you find out about the entity/scheme;
Names, telephone numbers and emails of the individuals/companies offering the scheme;
Bank name, bank account number and name of account holder for which the investment amount was requested to be deposited;
The website/social media account of the entity/scheme;
Screenshot of the social media post;
Relevant documents such as receipts, promotional materials for the scheme etc; and
Information on any other victims.
What happens after a complaint is filed?

Once we receive your complaint, we will send you an acknowledgement and provide you with a reference number. Please use the reference number for all future communication with us.

We will review your complaint to assess if it falls under our purview and determine if there is any breach of the securities laws.

We will be guided by our enforcement priorities and other policy considerations in determining whether to initiate an enforcement action. As such, not all matters complained about will result in an enforcement action (or any other type of action) by the SC. Our decision not to take further action on your complaint does not affect your private right to take your own legal action.

Please take note that we will not advise you on the outcome of our assessment as the SC is restrained by law from disclosing information obtained during the performance of our regulatory functions. Any enforcement action initiated by the SC will be made available to the public via our website or press release.
What should you know before lodging a complaint?
If your enquiry is on the licensing status of our licensed intermediary/representative, please check our Public Register of Licence Holder athttps://www.sc.com.my/regulation/licensing/licensed-and-registered-persons.
If you have a monetary dispute against a licensed intermediary or a registered person for a sum not exceeding RM250,000, you may seek for redress from the Security Industry Dispute Resolution Centre (“SIDREC”). Information about SIDREC can be obtained at https://sidrec.com.my/.
If you are aggrieved by the conduct of a Unit Trust or Private Retirement Scheme consultant, please lodge a complaint with the Federation of Investment Managers Malaysia (“FIMM”). Information about FIMM can be obtained at https://www.fimm.com.my/.
The SC periodically updates the Investor Alert List that contains the list of unauthorised websites, investment products, companies and individuals. The information published on the Investor Alert List is based on what was known to the SC at the time of publication. The list is not exhaustive and only serves as a guide to investors prior to making any investment decisions. You can access the Alert List at https://www.sc.com.my/investor-alert.