Any complaint against the SC and/or an employee of the SC, in relation to the discharge of his/her functions, should be channeled to the Head of Internal Compliance Department (ICD).
We can only process the complaint if the information provided to us is accurate and complete. Information that must be provided to us are:
Each complaint will be reviewed and evaluated by an independent person or committee. The SC has in place a well-established and robust Code of Conduct and Disciplinary Procedures which are applicable in cases of misconduct.
The Head of ICD or the person or committee looking into the complaint may call the complainant in for a meeting to seek further clarification. This is an important process to enable us to verify the complaint and obtain further information to assist us in making an assessment.
It is the SC’s policy to treat all complaints received on a confidential basis. As such, the SC will not disclose any sensitive information relating to the complaint to anyone, unless the information has been made public and/or the disclosure is required for any regulatory action.
The SC will process and address complaints raised in good faith, and will not entertain any complaints which are considered frivolous or vexatious. We view the making of false complaints as a very serious matter.
The form can also be faxed or sent to the address below:
Head of Internal Compliance Department
Securities Commission Malaysia
No 3 Persiaran Bukit Kiara
Bukit Kiara
50490 Kuala Lumpur
Tel: +603-6204 8000
Fax: +603-6204 8110
E-mail: [email protected]
