This brings me to the topic of scams.
I must commend the SC for their foresight in launching this educational campaign 10 years ago, at a time when this issue was not as hot as it is today.
When I came into this position one of the first things I did was to meet with the authorities and stressed on the need for 5 key strategies to fight scam: Security, Response & Recovery, Shared Liability, Penalty, and Literacy.
First is Security: we must enhance the security of systems both on the service provider side and consumer side. The banks have by and large taken major steps to implement better security features over the past one year.
Second is Response and Recovery - the authorities must ensure fast action to respond to cases of scams and the recovery of money to the victims. In this regard, the National Scam Respond Centre (NSRC) has been empowered with RM10 million allocation this year and in Belanjawan 2024, RM20 million to ensure timely response to scam reports. To-date, NSRC has managed to intervene and freeze upto RM60 million, thus preventing losses to the victims.
By mid next year, the National Fraud Portal, a smart system by BNM in collaboration with PayNet to trace fund movements and identify mule will be completed.
Please remember, 997. It may save your hard-earned savings..
Thirdly, Shared Liability. I firmly believe service providers have to bear some liability when it comes to scam incidents and not push responsibility solely to the consumers or investors. Yes, there is the problem of moral hazard but this argument works on either side. If financial service providers can just push liability to consumers, then won't it create a situation of moral hazard on their end? I believe risk must be distributed proportionately between the parties involved and not just loaded against one party.
Fourth, Penalty, we are working closely with the Communication Ministry and Home Ministry to look at updating some of our legislations to ensure laws are able to keep up with the evolutions of financial scam activities.